Update - This is a fault between two network segments interconnected using a third party, we are actively building our own capacity between the two segments with redundant paths via other carriers.

Other network segments in service are unaffected.

We apologise for any inconveniences this fault is causing.
Dec 12, 22:02 AEDT
Update - We are still waiting on our upstream suppliers parts to come in, this has taken too long and at this point we have decided that we will be selecting a new provider of our primary backhaul capacity and have put out an RFQ to selected suppliers for service provision in January / February.

We have also issued an RFQ to equipment suppliers for high capacity microwave hardware capable of supplying the full peak requirements of our network for the foreseeable future.

In the interim we are working on additional capacity that should satisfy normal usage requirements over the christmas break and/or until our primary capacity comes online or is replaced.

We are negotiating with contractors to get the additional temporary installed as soon as possible, however weather has been an issue in the last few days.

We will provide further updates as they come to hand.
Dec 12, 16:03 AEDT
Update - An email has been sent to all customers with information pertaining to this fault. This email was sent at approximately 1pm. If you have not received this email please check your spam or junk folders.
Dec 8, 13:30 AEDT
Update - Engineers are continuing to work on restoring the primary backhaul path. We apologise for the inconvenience.
Dec 7, 15:59 AEDT
Update - We have implemented a **temporary fix** for the affected network path, with this in mind we have **temporarily** reduced the maximum speed of customer services in order to accommodate the smaller link and keep a level of QoS over this link.

Engineers are working on a solution to bring the primary link back into service as soon as possible.
Dec 6, 13:39 AEDT
Identified - The issue has been identified and a fix is being implemented.
Dec 6, 11:52 AEDT
Investigating - We are currently investigating this issue.
Dec 6, 08:45 AEDT
Identified - Equipment that has been purchased to fix the speed issues at Sandra's View is currently being used to augment the temporary capacity as required by the primary backhaul outage.

We will provide further updates as we progress with primary backhaul replacement.
Dec 12, 16:14 AEDT
Update - -- Changed Status to Identified --
Dec 12, 16:13 AEDT
Update - We are continuing to investigate this issue with our vendor and we will provide further updates as soon as possible.
Oct 25, 18:38 AEDT
Investigating - We are currently investigating this issue.
Oct 24, 21:39 AEDT

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Operational
Internet Capacity   ? Operational
DNS Resolvers   ? Operational
NTP Servers   ? Operational
Buildings (ACT) Degraded Performance
90 days ago
99.73 % uptime
Today
470 Northbourne Ave, Dickson   ? Operational
90 days ago
100.0 % uptime
Today
220 Northbourne Ave, Braddon   ? Operational
90 days ago
100.0 % uptime
Today
13 Keltie St, Phillip   ? Degraded Performance
90 days ago
99.86 % uptime
Today
120 Eastern Valley Way, Belconnen   ? Degraded Performance
90 days ago
98.82 % uptime
Today
74 Chandler St, Belconnen   Degraded Performance
90 days ago
99.86 % uptime
Today
20 Telita St, Bruce   Degraded Performance
90 days ago
99.86 % uptime
Today
Towers (ACT) Degraded Performance
90 days ago
99.89 % uptime
Today
Isaacs Ridge (North)   ? Degraded Performance
90 days ago
99.86 % uptime
Today
Isaacs Ridge (South)   ? Degraded Performance
90 days ago
99.86 % uptime
Today
Tuggeranong Hill   ? Degraded Performance
90 days ago
99.86 % uptime
Today
Strathnairn   Degraded Performance
90 days ago
99.97 % uptime
Today
Towers (NSW) Degraded Performance
90 days ago
99.53 % uptime
Today
Sandra's View   ? Degraded Performance
90 days ago
99.2 % uptime
Today
Klaus’s View   ? Degraded Performance
90 days ago
99.86 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s)   Operational
Support Ticketing   Operational
Customer Portal   Operational
Website   Operational
Credit Card Processing   ? Operational
Status Page Accessibility   ? Operational
Status Page SMS Notifications   ? Operational
Status Page Email Notifications   ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia   Operational
Cloudflare AKL - Auckland, New Zealand   Operational
Cloudflare BNE - Brisbane, QLD, Australia   Operational
Cloudflare MEL - Melbourne, VIC, Australia   Operational
Cloudflare PER - Perth, WA, Australia   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018
Resolved - This incident has been resolved.
Dec 4, 12:33 AEDT
Monitoring - We have been advised that a fix for this issue has been implemented upstream and we are now seeing traffic returning for paths reported by customers.

If you continue to have issues please contact customer service with details such as your source IP, the destination IP and a traceroute.

For instructions on how to run a traceroute see https://support.cloudflare.com/hc/en-us/articles/200169336-How-do-I-run-a-traceroute-
Dec 4, 10:33 AEDT
Identified - We have identified an upstream routing issue that is affecting some traffic, We are working with the parties involved however we do not have any control of this issue.

DNS Queries to destinations affected by this issue will not resolve via our DNS servers at this time.
Dec 4, 09:50 AEDT
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Resolved - This incident has been resolved.
Nov 30, 09:48 AEDT
Monitoring - Services restored, if you continue to experience issues with your connection, power cycle your premises equipment (rooftop unit power supply and your router). If problems persist contact customer service.
Nov 29, 06:18 AEDT
Investigating - We have identified that Sandra's View is currently down due to electrical components damaged by electrostatic discharge.

Engineers will attend the site with replacement parts in the morning when the suppliers are available.

We apologise for any inconvenience caused.
Nov 28, 22:29 AEDT