Update - Our engineers have identified damage to our UPS due to this ongoing incident, Our engineers will endeavor to repair our UPS as soon as possible.
Apr 7, 10:58 AEST
Monitoring - Power has been restored.

If your connection does not automatically reconnect, please power off your router and the indoor power supply (connected between your router and the wall), power on after 5 mins, If this doesn't restore connectivity please contact support for further assistance.

Please DO NOT press the reset button on your router.
Apr 7, 10:35 AEST
Identified - Broadcast Australia have a scheduled maintenance that they have not advised us of, This outage is not within our control and is effectively an "Unscheduled Outage".

We have been informed that the outage is to restore mains grid supply to the tower, we are following up with Broadcast Australia to ensure that further outages or maintenance windows are informed to us in a timely manner.

We apologise for any inconvenience this may cause.
Apr 7, 10:05 AEST
Update - We have been advised that the mains connectivity fault is still current, and the site is currently running on generator power supply.
There is no current ETR that we can advise for mains power grid connectivity.
Mar 25, 11:59 AEDT
Monitoring - Power has been restored to the site. We will continue monitoring and report should any issues be detected.
Mar 24, 16:40 AEDT
Update - We are continuing to seek updates from Evo Energy however information isn't forthcoming at this time.

Unfortunately we still don't have an ETR from Evo Energy.
Mar 24, 15:19 AEDT
Update - We have been advised that @EvoEnergy are working towards getting a generator to the site in order to restore all affected (Us, TV, Radio etc) services until repairs are made.

We currently have no ETR from Evo Energy.
Mar 24, 12:08 AEDT
Update - We have not yet received an update from the energy network provider, despite multiple requests to the energy network provider.
We are continuing to chase updates for this case and will update as they become available.
Mar 24, 10:36 AEDT
Update - Unfortunately no updates have been received from Evo Energy.

It has been confirmed that this outage is affecting Radio, TV and other services for users in the Tuggeranong Valley.
Mar 24, 00:17 AEDT
Update - This grid power fault will also be affecting TV, Radio and other services in South Canberra as most of these services are broadcast from the Tuggeranong Hill tower.
Mar 23, 17:20 AEDT
Identified - We have been advised that the site has lost grid connectivity due to a substation fault, we do not currently have an ETA for restoration and we are waiting on EvoEnergy to repair the mains connectivity to the site.

As originally reported, our battery backup systems did report an error, this error was one phase to the three phase system being transient.

The site switched to batteries as a result at around 9am this morning, and the batteries depleted at approximately 1.00pm.

We are unable to restore services due to the track to the tower site being washed out by the rain, it has been reported to us by the tower owner that repairs to the track are being planned and repairs are being organised by EvoEnergy.

We are unable to provide further information at this time.
Mar 23, 16:24 AEDT
Update - Fault has been confirmed to be mains power to the Broadcast Australia tower site.

In addition there is a fault condition on our battery backup systems that we are currently waiting on parts to repair.

Broadcast Australia are investigating and have field engineers onsite.
Mar 23, 13:39 AEDT
Investigating - We are currently investigating this issue.
Mar 23, 13:00 AEDT
Identified - We are decommissioning a tower on our network that is no longer viable, We will be contacting customers to arrange the migration off this tower onto other viable network assets.
Mar 12, 10:30 AEDT

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Operational
Internet Capacity ? Operational
DNS Resolvers ? Operational
NTP Servers ? Operational
Customer Authentication Operational
Buildings (ACT) Operational
90 days ago
100.0 % uptime
Today
470 Northbourne Ave, Dickson ? Operational
90 days ago
100.0 % uptime
Today
220 Northbourne Ave, Braddon ? Operational
90 days ago
100.0 % uptime
Today
13 Keltie St, Phillip ? Operational
90 days ago
100.0 % uptime
Today
120 Eastern Valley Way, Belconnen ? Operational
90 days ago
100.0 % uptime
Today
74 Chandler St, Belconnen Operational
90 days ago
100.0 % uptime
Today
20 Telita St, Bruce Operational
90 days ago
100.0 % uptime
Today
Towers (ACT) Operational
90 days ago
99.67 % uptime
Today
Isaacs Ridge (North) ? Operational
90 days ago
100.0 % uptime
Today
Isaacs Ridge (South) ? Operational
90 days ago
100.0 % uptime
Today
Tuggeranong Hill ? Operational
90 days ago
98.71 % uptime
Today
Ginninderry Operational
90 days ago
100.0 % uptime
Today
Towers (NSW) Operational
90 days ago
99.42 % uptime
Today
Sandra's View ? Operational
90 days ago
98.85 % uptime
Today
Klaus’s View ? Operational
90 days ago
100.0 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s) Operational
Support Ticketing Operational
Customer Portal Operational
Website Operational
Credit Card Processing ? Operational
Status Page Accessibility ? Operational
Status Page SMS Notifications ? Operational
Status Page Email Notifications ? Operational
Third Party Systems used by TSC. Partial Outage
Cloudflare SYD - Sydney, NSW, Australia Operational
Cloudflare AKL - Auckland, New Zealand Partial Outage
Cloudflare BNE - Brisbane, QLD, Australia Partial Outage
Cloudflare MEL - Melbourne, VIC, Australia Operational
Cloudflare PER - Perth, WA, Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 11, 2021

No incidents reported today.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

Unresolved incident: Tuggeranong Hill - EvoEnergy Grid Connectivity Fault.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.