Service Under Maintenance

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Under Maintenance
Internet Capacity ? Operational
DNS Resolvers ? Under Maintenance
NTP Servers ? Under Maintenance
Customer Authentication Operational
Buildings (ACT) Operational
90 days ago
99.85 % uptime
Today
470 Northbourne Ave, Dickson ? Operational
90 days ago
99.98 % uptime
Today
13 Keltie St, Phillip ? Operational
90 days ago
99.98 % uptime
Today
120 Eastern Valley Way, Belconnen ? Operational
90 days ago
99.58 % uptime
Today
Towers (ACT) Operational
90 days ago
99.72 % uptime
Today
Isaacs Ridge (South) ? Operational
90 days ago
99.47 % uptime
Today
Tuggeranong Hill ? Operational
90 days ago
99.98 % uptime
Today
Towers (NSW) Operational
90 days ago
99.88 % uptime
Today
Sandra's View ? Operational
90 days ago
99.98 % uptime
Today
Klaus’s View ? Operational
90 days ago
99.78 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s) Operational
Support Ticketing Operational
Customer Portal Operational
Website Operational
Credit Card Processing ? Operational
Status Page Accessibility ? Operational
Status Page SMS Notifications ? Operational
Status Page Email Notifications ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia Operational
Cloudflare AKL - Auckland, New Zealand Operational
Cloudflare BNE - Brisbane, QLD, Australia Operational
Cloudflare MEL - Melbourne, VIC, Australia Operational
Cloudflare PER - Perth, WA, Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 23, 2022

No incidents reported today.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022
Resolved - All network elements have been restored and are operating correctly.

As per previous instructions please contact support if your service is not working.
Jan 16, 15:23 AEDT
Update - If you are working from home and urgently need connectivity restored, we will place a priority on the restoration of these services.

Please provide that information in your email / portal ticket as soon as possible.
Jan 16, 12:12 AEDT
Update - Affected equipment for transmitter 3 has been replaced.

Customers who are connected to transmitter 1-10 should now have connectivity restored, if you don't currently have connectivity, try power cycling (turning off your rooftop unit and router at the indoor power point then turning back on after 5 mins).

If this continues to be an issue please lodge a case with technical support by emailing your full name, service username and address to datagram@tsgnl.co along with any diagnostics you have performed.
Jan 16, 12:10 AEDT
Update - Engineers have at this stage scheduled a tower climb to repair transmitter 3 equipment in the AM 16th Jan 2022.
Jan 15, 17:11 AEDT
Monitoring - Transmitters 1-2,4-10 have been restored.
Transmitter 3 has been hit by lightning and will need to be replaced, we are working on arranging this as soon as possible.

Customers who are connected to transmitters 1-2,4-10 should now have connectivity restored, if you don't currently have connectivity, try power cycling (turning off your rooftop unit and router at the indoor power point then turning back on after 5 mins).

If this continues to be an issue please lodge a case with technical support by emailing your full name, service username and address to datagram@tsgnl.co along with any diagnostics you have performed.
Jan 15, 14:55 AEDT
Update - We are continuing to work on a fix for this issue.
Jan 15, 13:59 AEDT
Update - We are continuing to work on a fix for this site.

There is some hardware damage that may not be possible to repair until Monday.

Current degraded performance is due to ongoing repairs.
Jan 15, 13:00 AEDT
Identified - Engineers are onsite and working to restore services.
Jan 15, 11:30 AEDT
Investigating - We have been made aware of some damage to our Isaac's Ridge facilities due to the lightning storm.

We are attempting to get an engineer to the site as soon as possible to investigate.
Jan 15, 09:36 AEDT
Jan 15, 2022
Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.