In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 02:00 AEST
Scheduled - During the maintenance period engineers will be augmenting racks within the datacenter and transitioning all ancillary services (DNS, NTP etc) to new servers.

Due to the large changes being made it's not possible to perform a seamless transition, Customers will experience a loss of connectivity during the transition, customers are advised not to change anything or perform any resets during the outage.

Customers are advised that after the outage is confirmed completed and you have no connectivity, power cycle (turn off & turn on) the rooftop unit via the indoor power supply, If problems persist contact customer support on 1300 516 952
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 08:15 AEST

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Operational
Internet Capacity   ? Operational
DNS Resolvers   ? Operational
NTP Servers   ? Operational
Buildings (ACT) Operational
90 days ago
99.99 % uptime
Today
470 Northbourne Ave, Dickson   ? Operational
90 days ago
99.99 % uptime
Today
220 Northbourne Ave, Braddon   ? Operational
90 days ago
99.99 % uptime
Today
13 Keltie St, Phillip   ? Operational
90 days ago
99.99 % uptime
Today
120 Eastern Valley Way, Belconnen   ? Operational
90 days ago
99.99 % uptime
Today
74 Chandler St, Belconnen   Operational
90 days ago
100.0 % uptime
Today
20 Telita St, Bruce   Operational
90 days ago
100.0 % uptime
Today
Towers (ACT) Operational
90 days ago
99.98 % uptime
Today
Isaacs Ridge (North)   ? Operational
90 days ago
99.99 % uptime
Today
Isaacs Ridge (South)   ? Operational
90 days ago
99.98 % uptime
Today
Tuggeranong Hill   ? Operational
90 days ago
99.98 % uptime
Today
Towers (NSW) Operational
90 days ago
99.99 % uptime
Today
Sandra's View   ? Operational
90 days ago
99.99 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s)   Operational
Support Ticketing   Operational
Customer Portal   Operational
Website   Operational
Email Deliverability   ? Operational
Credit Card Processing   ? Operational
Status Page Accessibility   ? Operational
Status Page SMS Notifications   ? Operational
Status Page Email Notifications   ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia   Operational
Cloudflare AKL - Auckland, New Zealand   Operational
Cloudflare BNE - Brisbane, QLD, Australia   Operational
Cloudflare MEL - Melbourne, VIC, Australia   Operational
Cloudflare PER - Perth, WA, Australia   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018
Resolved - This incident has been resolved.
May 16, 15:15 AEST
Monitoring - Replacement hardware has been implemented and customers migrated, we are monitoring the results, should you have any difficulties with your services please contact customer service.
May 16, 13:33 AEST
Update - Engineers have replaced the affected hardware on the tower and have started to move customers back to the transmitter.
May 16, 12:33 AEST
Identified - Engineers will be performing an emergency hardware replacement at Isaac's Ridge due to a hardware fault, This fault affects customers in Fyshwick, Hume, Symonston, Narrabundah and Jerrabomberra only.
May 16, 11:22 AEST
May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018
Resolved - This incident has been resolved.
May 13, 12:16 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 08:47 AEST
Identified - The issue has been identified and a fix is being implemented.
May 13, 08:42 AEST
Investigating - We are currently investigating this issue.
May 13, 08:25 AEST
May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.