Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 15:49 AEST
Investigating - We are currently investigating this issue.
Jul 2, 08:29 AEST
Update - We are continuing to monitor for any further issues.
Apr 5, 07:53 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 5, 04:00 AEST
Identified - The issue has been identified as a "No Notice - Scheduled Outage", this means that we did not receive notice of the outage from the vendor.

We apologise for the inconvenience caused.

The following advice has been provided by the fibre vendor.

Start Date & Time: 04/04/2022 23:00:00
Finish Date & Time: 05/04/2022 07:00:00
Time Zone: Australia/NSW

Change Description: Splice and Cable Upgrade in Street

Apr 5, 00:46 AEST
Investigating - We are currently investigating this issue.
Apr 4, 23:43 AEST
Monitoring - Engineers have been working hard to implement a temporary fix, they have implemented a workaround and we will be monitoring it closely.
Mar 6, 02:30 AEDT
Update - Due to the storms our technicians are unable to work safely at the tower and have retreated for the moment.

This also means that there will likely be an outage on services supplied from this tower and downstream, due to significant battery degradation.

We are working on restoring services as quickly as possible, but safety during storms remains our No.1 priority.

Mar 5, 17:12 AEDT
Update - We are continuing to work on a fix for this issue.
Mar 5, 08:24 AEDT
Identified - We beleive the issue is a catastrophic failure within a battery module, we are working on temporarily replacing the battery modules as quickly as possible.
Mar 4, 23:42 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 08:59 AEDT
Investigating - We are currently investigating this issue.
Mar 4, 07:55 AEDT

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Under Maintenance
Internet Capacity ? Operational
DNS Resolvers ? Under Maintenance
NTP Servers ? Under Maintenance
Customer Authentication Operational
Buildings (ACT) Operational
90 days ago
99.76 % uptime
Today
470 Northbourne Ave, Dickson ? Operational
90 days ago
100.0 % uptime
Today
13 Keltie St, Phillip ? Operational
90 days ago
99.64 % uptime
Today
120 Eastern Valley Way, Belconnen ? Operational
90 days ago
99.64 % uptime
Today
Towers (ACT) Operational
90 days ago
99.59 % uptime
Today
Isaacs Ridge (South) ? Operational
90 days ago
99.54 % uptime
Today
Tuggeranong Hill ? Operational
90 days ago
99.64 % uptime
Today
Towers (NSW) Operational
90 days ago
99.46 % uptime
Today
Sandra's View ? Operational
90 days ago
99.28 % uptime
Today
Klaus’s View ? Operational
90 days ago
99.64 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s) Operational
Support Ticketing Operational
Customer Portal Operational
Website Operational
Credit Card Processing ? Operational
Status Page Accessibility ? Operational
Status Page SMS Notifications ? Operational
Status Page Email Notifications ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia Operational
Cloudflare AKL - Auckland, New Zealand Operational
Cloudflare BNE - Brisbane, QLD, Australia Operational
Cloudflare MEL - Melbourne, VIC, Australia Operational
Cloudflare PER - Perth, WA, Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 2, 2022

Unresolved incident: Power System Fault - Sandra's View - Partial Outage Isaacs Ridge.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.