Monitoring - Dear customers and friends,

For the health, safety and well-being of our customers, employees and communities, we are temporarily closing our office effective immediately and until further notice.

Customer Support is being dealt with via staff working from home.

We feel that the best way to serve you in light of Covid-19 is to closely follow the guidelines set by the Department of Health and our state and health officials.

We encourage everyone to remain indoors and keep safe! Thank you, and we look forward to serving you once again.
Mar 22, 15:15 AEDT

About This Site

Welcome to The Signal Co's Network Status Page. This page provides updates of our network status. You can subscribe to Email and/or SMS updates to the network status and to individual components of our network.

We want you to know the cause of any issues should they occur. We see transparency as key to our success with our customers.

Backhaul, Interconnections and Systems Operational
Internet Capacity ? Operational
DNS Resolvers ? Operational
NTP Servers ? Operational
Customer Authentication Operational
Buildings (ACT) Operational
90 days ago
99.65 % uptime
Today
470 Northbourne Ave, Dickson ? Operational
90 days ago
99.94 % uptime
Today
220 Northbourne Ave, Braddon ? Operational
90 days ago
99.96 % uptime
Today
13 Keltie St, Phillip ? Operational
90 days ago
99.96 % uptime
Today
120 Eastern Valley Way, Belconnen ? Operational
90 days ago
98.1 % uptime
Today
74 Chandler St, Belconnen Operational
90 days ago
99.96 % uptime
Today
20 Telita St, Bruce Operational
90 days ago
99.96 % uptime
Today
Towers (ACT) Operational
90 days ago
99.73 % uptime
Today
Isaacs Ridge (North) ? Operational
90 days ago
99.96 % uptime
Today
Isaacs Ridge (South) ? Operational
90 days ago
99.96 % uptime
Today
Tuggeranong Hill ? Operational
90 days ago
99.96 % uptime
Today
Ginninderry Operational
90 days ago
99.05 % uptime
Today
Towers (NSW) Operational
90 days ago
99.65 % uptime
Today
Sandra's View ? Operational
90 days ago
99.34 % uptime
Today
Klaus’s View ? Operational
90 days ago
99.96 % uptime
Today
Customer Interaction Platforms Operational
Phone System(s) Operational
Support Ticketing Operational
Customer Portal Operational
Website Operational
Credit Card Processing ? Operational
Status Page Accessibility ? Operational
Status Page SMS Notifications ? Operational
Status Page Email Notifications ? Operational
Third Party Systems used by TSC. Operational
Cloudflare SYD - Sydney, NSW, Australia Operational
Cloudflare AKL - Auckland, New Zealand Operational
Cloudflare BNE - Brisbane, QLD, Australia Operational
Cloudflare MEL - Melbourne, VIC, Australia Operational
Cloudflare PER - Perth, WA, Australia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Resolved - This incident has been resolved.
Apr 2, 22:28 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 15:52 AEDT
Update - Our engineers are continuing to work on a fix, a temporary fix has been put in place however the engineers are unsure of how long it will last.

If your router does not reconnect you may need to power off your rooftop unit and your router via their respective indoor power supplies, after powering back on wait 10 mins.
Apr 2, 13:12 AEDT
Update - We are continuing to work on a fix for this issue.
Apr 2, 12:32 AEDT
Identified - We have identified a fault in the power systems at Sandra's View that have forced our hand to perform a safe shutdown of this site.

We are working to restore the site as quickly as possible.
Apr 2, 10:45 AEDT
Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.